Brightwheel - Customer Onboarding Specialist
Employer: Brightwheel
Location: Remote (US-Based)
Salary: $62,000 annually (Base: $50,000 + Uncapped Bonus: $12,000)
About the Role
Brightwheel is hiring a Customer Onboarding Specialist to train and support childcare providers in adopting their platform. If you're a former teacher or educator with strong communication and problem-solving skills, this role allows you to help early education centers streamline their operations while working remotely.
Key Responsibilities
Manage a portfolio of 100+ accounts, guiding childcare centers through the onboarding process.
Motivate customers to adopt Brightwheel quickly and address objections with strategic solutions.
Troubleshoot technical issues and provide high-touch customer support via phone, email, and video calls.
Qualifications
Required:
2+ years of experience in customer success, sales, or account management.
Strong communication and troubleshooting skills.
Ability to prioritize and manage high-volume workflows.
Preferred:
Bilingual (Spanish-English) skills.
🔸 Experience using Salesforce, Slack, Google Suite, and Zoom.
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